Sushihana Japanese Restaurant & Sushi Bar, San Antonio, TX

Great News!

Dear Sushihana Community, I am writing to let you all know about some exciting updates that we have made to our policies related to COVID-19.

Although the legal capacity for restaurants in Texas now has been raised to 75%, Sushihana is going to keep our indoor seating limited to 48% in order to maintain at least six feet of distance between tables. However, since we seem to be past the most brutal heat of the summer, we finally are able to reopen our patio! So, effective today, we have six tables available for patio dining.
We are increasing our maximum party size from 6 people to 8 people.
We have extended our dining hours by 15 minutes for each service! Thus, the last seating for lunch will be at 2:00 and the last seating for dinner will be at 9:00.
These slight increases in seating capacity have allowed us to lengthen the time of some reservations. Specifically, reservations for parties of 3 or 4 are now for 1 hour and 45 minutes and reservations for 6-8 people are for 2 hours. (Reservations for 1-2 guests will continue to be for 90 minutes.) We hope that this will allow all parties plenty of time to fully enjoy their visit.

While we are thrilled to be able to loosen our restrictions slightly, we know that we are still in the midst of a global pandemic and we remain committed to doing everything that we reasonably can do to protect the health and well-being of our guests and staff. Thus, all staff still are required to wear face masks and to wash their hands after every contact with a potential source of contamination. We also will continue to request that our guests wear masks inside the restaurant at all times when they are not actively engaged in eating or drinking. And we continue to sanitize all surfaces repeatedly throughout the day using sanitizer approved by the EPA for killing the COVID-19 virus.

I also wanted to remind you all that we do accept reservations up to 30 days in advance. (You can make reservations online through our web page or Google, through the Resy app, or by calling the restaurant.) And, although we often are full at peak dining times, we sometimes do have capacity early in a service or at the last seating for a service. Guests who choose to join us for these less crowded times will receive the same quality of service and have access to the same quality and variety of food and beverages as guests who dine with us at peak times. In other words, we will be ready to serve you the minute that we open up and we will not rush those who join us for the last seating of a service. Walk-in guests also are welcome during any service time when we have tables available.

Finally, for those guests who prefer to enjoy our delicious food and beverages at home, at work, in a park, or in any other location, we are continuing to offer our minimal contact curbside pickup. To place an order, simply call 210.340.7808 any time from 9:00am to 9:00pm Tuesday through Saturday for a future pick-up time within our hours of operation. We are happy to accept your order hours, days, weeks, or even months in advance. (Please allow at least one hour preparation time during peak dining periods.)

Thank you so much for your continued support. Please know that I and all of the members of Team Sushihana are very grateful for your patronage. If there ever is anything that we can do to enhance your visit, please let us know. May you and those you love be well.

Sincerely, Howard Hu
Managing Partner
Sushihana Contemporary Japanese Restaurant

Reopening Letter

Dear Valued Guests,

We are delighted to welcome you back to Sushihana and be able to serve you in our dining room and through our curbside pickup service starting on Tuesday, July 14, 2020. Our hours of operation will be Tuesday-Saturday 11:00am-2:00pm and 5:00pm-9:00pm.

The lunch menu only will be available 11:00am-2:00pm Tuesday-Friday.
During this time of limited seating, the Happy Hour menu will not be available.
The last curbside pickup order will be accepted and last dine-in seating will be 15-minutes prior to closing for lunch and dinner.
Due to the dine-in seating limitations at this time in both our dining areas and lounge, we strongly recommend making reservations for any visit.
Guests who do not have a reservation will not be able to enter the restaurant until they can be seated.

As always, our first priorities are the health and safety of all our guests and members of Team Sushihana. Thus, we will be adhering strictly to the recommendations of the Center for Disease Control and Prevention, Texas Department of State Health Services, and the Covid-19 Health Transition Team Report: A Guide to Reopening San Antonio and Bexar County. From this guidance, we have developed and are implementing Sushihana’s COVID-19 procedures.

Although we believe that these procedures are necessary, we also understand that they will shape your visits to Sushihana. Thus, we want to highlight here a few of the specific items that will most impact our guests:

Guests who are dining in or picking up food curbside are required to wear a mask covering their nose and mouth at all times they are on the property except while they are actively engaged in eating or drinking.
Guests will be asked to maintain a distance of at least 6-feet from anyone outside their party whenever possible.
Dine-in guests will have their temperature scanned before being admitted to the restaurant, and only those with a temperature below 100° Fahrenheit will be admitted.
Adult dine-in guests will be required to sign a Sushihana COVID-19 Guest Agreement Form before being admitted into the restaurant.
Guests will be required to sanitize their hands prior to entering the restaurant.
Dine-in parties will be limited to a maximum of 6 individuals for a maximum of 90 minutes. All members of a party must be present at the time of seating.
No guests will be permitted to sit at the lounge bar or sushi bar nor to stand within 6 feet of the bartenders or sushi chefs.

Thank you so much for your support and cooperation during this time. We feel so blessed by the loyal members of the Sushihana community. All of Team Sushihana eagerly awaits your visits. If you have any questions or would like to discuss these procedures or any other concerns with us, we or any members of our leadership team would be happy to talk with you.

Sincerely,

Howard and Susan Hu

Curbside Pickup is Open - Dining Room Closed July 7-11

Dear Sushihana Community,

If you ate inside Sushihana between 5:00 – 9:00 pm on any of these four nights — June 23, 25, 26, or 27 — please be aware that you may have been exposed to COVID-19. One of our employees who was working on these four nights has tested positive for COVID-19. Given our many safety precautions, it is unlikely that any guests were exposed to the virus, but in keeping with our commitment to transparency, we did want to make this information public. While HIPAA regulations prevent us from providing exact identifying information about the individual, we can provide the following information that will assist you in calculating your level of risk:

The employee was wearing a face mask at all times when at Sushihana.
The employee had no direct contact with any food or beverages.
It is highly unlikely that any guest came within 6 feet of the individual for more than a very brief amount of time and certainly not for 15 minutes or more—which is a significant factor in the CDC guidelines.
The employee has not been in the restaurant since Saturday, June 27.

As you know, we have strictly followed the CDC guidelines for businesses since the start of the pandemic, and we will continue to do so. This includes using EPA-approved sanitizing agents to continuously clean all contact surfaces. This week, (July 7 – 11) we also are taking two additional steps to ensure the ongoing safety of our guests and staff.

On Wednesday morning all employees who interacted with the infected staff member will be tested for COVID-19, and if any of those employees turn out to have the virus, they will be quarantined for the recommended 14-day period.
The dining room will be closed this week, and we only will be providing curbside service.

Please know that we will continue to do everything recommended by the CDC to ensure the health and safety of our guests and employees. And, if you have any questions or want to discuss this, please feel free to call Kimberly, our Operations Manager at 210.913.5627.

Thank you for your understanding and support.

Temporary Closure Starting April 5, 2020

Dear Valued Guests

For the good of our staff and the good of the greater San Antonio community, we have made the difficult decision to temporarily close Sushihana effective Sunday, April 05, 2020.

We are doing this to allow our team to self-quarantine, and we will re-open when the Centers for Disease Control and local government officials indicate that this is no longer necessary.

Thank you for your support throughout the years and especially over the past several weeks. You all have made Sushihana a very special community, and we are eager to celebrate with that community again soon.

We will utilize our mailing list, web page, and social media outlets to send you updates as they become available. May we all come through this with our health and good humor.

Sincerely,

Howard and Susan Hu and Team Sushihana

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Sushihana Japanese Restaurant

Dear Valued Guests,

Dear Sushihana Community,

Dear Valued Guests